FAQ

What is your returns policy?

We describe and show all vintage items as accurately as possible, and do not accept returns on these items. If you have any specific questions about an item, please contact us before purchasing. Any other products can be returned within 14 days, postage costs are non-refundable and all items should please be sent back via an insured service and packed well.

How will my order be sent?

We post all items within 2-3 working days of ordering, via Royal Mail recorded delivery or standard parcel post with insurance. In the event of an item arriving damaged, please let us know within 48 hours. We have a strong commitment to the environment, and generally use only recycled and/or re-purposed packing materials to lessen the impact on the environment. Your package may not look the prettiest when it arrives on your doorstep, but hopefully the quality of the item you purchased will more than make up for it.

How do you arrange delivery of larger items?

All items, large or small can be collected from us in Chichester (it's a lovely city...you could have a daytrip!). Alternatively we are happy to arrange delivery anywhere in the UK through one of our couriers, and can give you a quote if you email us your postcode and details of which item you are interested in. Typical prices are £35 - £40 to London for a chair.

We aim to keep prices affordable, so delivery will be by one man. Therefore if it’s a particularly large item you may be required to help carry it into your home. If this isn’t possible please let us know so we can try to work round it.

Customers are also responsible for ensuring their item can be delivered into their home with ease, sorry that sounds officious but you know your hallway better than us.

Can you ship overseas?

Postage prices quoted are for UK mainland delivery. We are always happy to quote for posting overseas, please just email us for a quote.

What's your postal address?

Our studio address is:
Winter’s Moon, 4 Horton’s Yard, Melbourne Road, Chichester, PO19 4ND

Got a question?

If there is something you would like to know about a particular item please get in touch either by email or phone. We appreciate that buying online isn’t always easy and will always do our best to talk through any query however small, plus it’s lovely to talk to you in person.