Frequently Asked Questions
HOW MUCH IS DELIVERY?
Delivery costs are £4.50 for UK mainland delivery on all orders, unless stated otherwise in the product description. Many items are 'FREE postage'.
How will my order be sent?
We post all items within 2-3 working days of ordering, unless they are made to order. Orders are sent using Royal Mail, often on a signed for service, or with a postal courier for larger items. In the event of an item arriving damaged, please let us know within 48 hours. We have a strong commitment to the environment, and generally use only recycled and/or re-purposed packing materials to lessen the impact on the environment. Your package may not look the prettiest when it arrives on your doorstep, but hopefully the quality of the item you purchased will more than make up for it.
How do you arrange delivery of larger items?
All items, large or small can be collected from us in Chichester (it's a lovely city...you could have a daytrip!). Alternatively we are happy to arrange delivery anywhere in the UK through one of our couriers, and can give you a quote if you email us your postcode and details of which item you are interested in. Typical prices are £35 - £40 to London for a chair.
We aim to keep prices affordable, so delivery will be by one man. Therefore if it’s a particularly large item you may be required to help carry it into your home. If this isn’t possible please let us know so we can try to work round it.
Customers are also responsible for ensuring their item can be delivered into their home with ease, sorry that sounds officious but you know your hallway better than us.
Our site is currently set up to only accept UK orders, but we happily ship worldwide. Please email us with your location and the item/s you are interested in & we will get back to you speedily with the postage costs. Please note for overseas orders outside the EY there may be import tax payable.
WHAT IS YOUR RETURNS POLICY?
We describe and show all vintage items as accurately as possible, and do not accept returns on these items. If you have any specific questions about an item, please contact us before purchasing.
We will accept returns of all items except those made-to-order or Vintage. Please inform us within 48 hours of delivery that you wish to return an item. They must be returned within 14 days. Once received back we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within 5 working days. Any return delivery charges will be payable by you. Please ensure you get a proof of postage when returning items.
Can I pay via Paypal?
We can't accept orders via Paypal via our site at the moment, but we are happy to send a Paypal invoice to take payment for an item if you email us to let us know what you would like to order.
What's your postal address?
Our studio address is:
Winter’s Moon, 4 Horton’s Yard, Melbourne Road, Chichester, PO19 7ND.
Got a question?
If there is something you would like to know about a particular item please get in touch either by email or phone on 07783 768503. We appreciate that buying online isn’t always easy and will always do our best to talk through any query however small, plus it’s lovely to talk to our customers in person.